Hello. I have sent three tickets already but i want to post it here just in case.
I was using the free trial version of bardeen for my university project where i needed to scrape around 1 to 2k zillow data points. I was doing them manually however it was taking so much time. Bardeen doesn’t have an automation to open links in pages and scrape the data so I put the links to the pages in a google sheet and asked the bardeen AI to go over each link, open it, scrape the data and close it. It ended up opening all them together and crashed the google chrome. I went back to using it manually however a few hours later, i passed the 7 days trial i get an email from bardeen that i was charged with 1180$ as i have used 13 million which was way more than the given 15000 trial. I was never notified in bardeen i exceeded this nor was i emailed a notification about it. It was all due to the AI automation. Also all the bardeen emails go directly to junk except for the receipt message which i was charged. I was looking through my junk for any notification on exceeding the limit i only found emails telling me that my bardeen was free trial was due in three days.
There should be a limit on the exceeded points. If i get 15000 free trial that should be it and stops at that and notifies the user about going over it. I ended up paying way too much; more than my university course for that matter. I have not yet unsubscribed after that as i want to avoid any complications before clearing everything out. I have already sent screenshots in my tickets. if any further clarifications are needed let me know.
Hello,
Sorry for the inconvenience. I already responded to you via email. Let us know if you have any other questions!
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
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