Credits at 0 but I haven't used them

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1

please help. My account says I have 0 credits left and I haven’t used Bardeen in a long time.

2

Hey there,

Looks like your last run used over 1,500 credits in one go — that’s why you’re out, even if you haven’t used Bardeen in a while. Your plan includes 500 credits/month, so big scrapes can max that out fast.

Try running in Test Mode first — it’s free and great for checking if things work before going big. If you anticipate running more high-volume automations regularly, you might want to consider upgrading your plan to get a higher monthly credit allowance.

Let me know if you’d like help enabling Test Mode or exploring your plan options!

Best,
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community

3

Whoah, the included AI is not something to be used then…

4

Hey there,

Totally get where you’re coming from — and sorry for the surprise hit to your credits!

AI-powered tasks can sometimes consume more credits than expected, especially if they involve complex or large-scale scraping. We always recommend testing with Test Mode first to avoid heavy usage by accident — it’s free and gives you a preview before committing credits.

If you’d like, I’m happy to help you review your setup and find ways to optimize it to use fewer credits — or explore plan options if you’re planning to scale things up.

Let me know what works best for you!

Best,
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community

5

Hey again,

To help you keep going smoothly this month, I’ve just added 2,000 complimentary credits to your account. You’re all set to continue running your automations!

Also, I recommend enabling the new Results Screen — it gives you a clearer view of how credits are being used, step by step. You can turn it on by following this guide:
:backhand_index_pointing_right: How to Enable the New Results Screen

Let me know if you need help with anything else — happy to walk you through optimizing your setup or using Test Mode!

Best,
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community

6

THANKS A LOT

Le 30 juin 2025 à 20:17, Victoria from Bardeen (Support) support@bardeen.ai a écrit :

7

Sure, let me know if you need help with enabling the new results feature or with your playbooks - appreciate any feedback!

Best,
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community