Not connecting to outlook

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1

Description of the issue:

Not connecting to outlook

Error message (if aplicable): 403

Please paste the error message below:
MicrosoftGraph failed to get user: Insufficient privileges to complete the operation. (403)

{
  "clientErrorCode": "Salesforce get profile: UnexpectedErrorPayload (403)",
  "userHint": "A request to the service API failed. Please check the error details",
  "trackError": "default",
  "clientErrorHistory": [
   ....
How to get Bardeen error messages?

Bardeen usually provides error messages. These help us solve the issue faster. You can check them by:

  1. Opening Bardeen extension
  2. On the right top corner, next to your profile image👤, you’ll find an icon for history: :file_cabinet:. Click it.
  3. Then check the Errors tab. Copy the relevant bug to your case
    (Ex: if you ran a salesforce automation, copy the salesforce issue).:backhand_index_pointing_down:

Steps to reproduce this issue:

Please provide a detailed account of the steps taken to encounter the issue. Where did you start? What actions did you perform? Where did you encounter the error?

Ex: I pinned this salesforce automation to my app, connected salesforce and then ran it over this linkedin profile. I received the error message and have been unable to resolve it.

Bardeen version: ____

:information_source: How to check the Bardeen version: right click on your Bardeen extension > Click on Manage Extension > Copy the extension version number.

Link to Playbook or Autobook (if applicable):

Ex: Create a Salesforce contact from a LinkedIn profile | Bardeen Automation

:movie_camera:Video recording or screenshots (optional, but recommended):

(Upload your files here)

You can also embedd a loom video or gif.

2

Hi Josh,

Thank you for reporting this issue. May I ask if you are using a personal outlook account or a company one?

Looking forward to your reply.

Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
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