"Microsoft Outlook Mail couldn't connect"

[adam4]

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Description of the issue:

Microsoft Outlook Mail couldn’t connect

Error message (if aplicable):

Please paste the error message below:

MicrosoftGraph get user: Authorization_RequestDenied (403) MicrosoftGraph failed to get user: Insufficient privileges to complete the operation. (403)

How to get Bardeen error messages?

MicrosoftGraph failed to get user: Insufficient privileges to complete the operation. (403)

Steps to reproduce this issue:

Please provide a detailed account of the steps taken to encounter the issue. Where did you start? What actions did you perform? Where did you encounter the error?

Tried to connect my Outlook account

Bardeen version: 3.0.0

[Bardeeni]

Hi Adam,

May I ask if you are using your personal Outlook or a corporate one?

Looking forward to your reply.
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community

[adam4]

Hey Victoria,

It is a corporate one yes. Does that make a difference?

Thanks for following up!

Adam Sardo

Founder

MedReport AI

+61 468 328 845

adam@medreport.ai

www.medreport.ai

Essendon, VIC, Australia

Connect with me on LinkedIn

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[Bardeeni]

Unfortunately it does make a difference because of the specifics of Outlook setup. At this point our integration fully supports personal accounts while our engineers are working on resolving the issues for corporate accounts.

I have attached a ticket to your request and once we receive an update regarding Outlook integration, we will inform you here.

Thank you for reaching out on this matter, your inquiry will help us prioritize the case!
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community

[thatsmrhaley]

Hello,

I’ve tried to integrate both my personal and work Microsoft accounts and neither is working. Are you all aware of this?

Please advise if you have any troubleshooting guidance. Thank you.

Best regards,

Eric

[Bardeeni]

Hello Eric,

I tried connecting my own Outlook just now and it worked for me. On your screenshot I see there’s also an error for connecting Notion, so I would like to exclude a general integration problem on your side. Could you please let me know if you are able to set up any other integration like Notion? What about your internet connection, are you using normal network or a restricted one like in an office location?

Looking forward to your reply.
Victoria

Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community

[rob1]

Hi, i have the same issue.
Disconnected Outlook and made a new connection with my personal Outlook.
Same issue:

MicrosoftGraph failed to get user: (403)