Hello Bardeen,
Iâm facing an issue when switching from testing mode to automation mode on the WhatsApp application. In testing mode, my messages are sent successfully, but when transitioning to automation mode, the messages arenât being sent. Could you please look into this and help me resolve the issue?
Hey @nanvinafo!
Can you explain what you mean by âautomationâ and âtesting modeâ?
Iâm guessing you mean playbook (you run on click) and autobooks (runs on trigger)?
Seems weird that messages are not being sent, which trigger are you using on your autobook?
Also, have you authenticated the chat on whatsapp by writing back to the bot?
Weâll need some additional details like:
Seeing the image, seems like youâre sending messages to a phone number thatâs different from the sender.
Consider that Bardeen can only send messages to authenticated whatsapp conversations.
To authenticate you have to write a text to Bardeenâs number, as the error shows.
So if youâre writing to another person, it wonât work.
This being said, the whatsapp integration is mostly usefull to text yourself.
Hereâs an example:
here is the copy of autobook:
https://bardeen.ai/s/OCcbeX91SzJI
https://bardeen.ai/s/OxYWSAhEMwwj
when i do testing, message send and received fine,
but for repeat sending it does not run.
please check
i use bardeen extention, so i guess it is current version
I test for my phone, and my wife phone,
Also, have you authenticated the chat on whatsapp by writing back to the bot? Yes i did
as i mentioned earlier, when run first time, message send ok,
and after that, day after , autobook also run, but message queued
For example: I tried to run automation - email received, OpenAI summarize , whatsapp send message
Please paste the error message below:
{
Time sent: Wednesday, Sep 13th 2023 13:42:53
From: Whatsapp: +17072672626
To: Whatsapp: +84908353333
Body: The text is a letter or notification from a company called âChi NhĂĄnh CĂŽng Ty Cá» Pháș§n TÆ° Váș„n VĂ GiĂĄo DỄc Quá»c Táșż Viá»t Nam Singapore TáșĄi Cáș§n ThÆĄâ to its customers. The letter provides information about an e-invoice and instructs the customers on how to access and retrieve the invoice details. The letter includes the following information about the e-invoice: - Invoice Number: 931 - Serial Number: C23TCT - Invoice Form: 1 To access the invoice details, customers are instructed to visit the link provided: https://einvoice.fast.com.vn. They need to enter the secure key or search code, which is either âAQAAAC8PgQnibfD/COMGYr2rWc5S70MxTHty1tzO7fsN+J32RV8MJoNgxjA=001010â or âS2 09D 4CF 08Vâ. The code is not case-sensitive and does not require whitespace. Additionally, the letter provides two options for customers: 1. To view the printable file of the e-invoice, they can click on a specific link. 2. To download the XML file containing the e-invoice information, they can click on another link. The purpose of the letter is to inform customers about their e-invoice and provide them with instructions on how to access and retrieve the invoice details. sent automatically by Bardeen.ai
Delivery Status: queued
Please provide a detailed account of the steps taken to encounter the issue. Where did you start? What actions did you perform? Where did you encounter the error?
2.30.0
Apologies for the delayed response! Our team is on it and Iâll circle back shortly with an update. Thanks for your patience!
Did you send the message to the same number you autenticated?
Weâll check on this issue and report it, thanks!
Yes ,
VĂ o Th 6, 15 thg 9, 2023 lĂșc 05:07 Ivan David Escobar via Bardeen Community <notifications@bardeen.discoursemail.com> ÄĂŁ viáșżt:
When I first ran the auto book message, I received it, but after that, I didnât receive any more messages. When I checked, it showed the message as âqueued.â Upon checking, I found that there were no errors from the email summarize OpenAI. The issue seems to be that the Bardeen bot is not sending the message. I think the problem may lie in the connection of the WhatsApp bot.
VĂ o Th 6, 15 thg 9, 2023 lĂșc 08:38 Nan Nguyen <nanvinafo@gmail.com> ÄĂŁ viáșżt:
Checking the last error message seems youâre sending the message from your own number to a different number.
This wonât work since the other number ( +84908353333) will need to write to Bardeen first to authenticate. Then you can only write that number (the authenticated one).
This means you canât really send mass messages to your clients or other people, only to yourself (if you follow the steps of writing to Bardeen first).
Thatâs a limitation we canât change right now unfortunately.
Thatâs the reason itâs not working.
The phone 84908353333 already write to Bardeen first to authenticate.
As I mentioned earlier, the first time run auto book every things work fine.
But after that, it also run but message queued
VĂ o Th 7, 16 thg 9, 2023 lĂșc 01:37 Ivan David Escobar via Bardeen Community <notifications@bardeen.discoursemail.com> ÄĂŁ viáșżt:
Updated so Iâm more clear
Most likely, you can only text yourself 
Unless the number youâre sending the mesage to writes to Bardeen first
Hello,
We looked into this, and thereâs not much we can actually do. Thatâs how WhatsApp works. You have to send a message to the number every 24 hours, otherwise it wonât let you send more messages. Telegram is the same way. Messengers do this to avoid spam. A more reliable way of delivering messages is SMS that we also support.
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