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Description of the issue: The user interface is having trouble communicating with the extension. Try refreshing the current window and try again.
I cannot download the data, even though I restart the browser.
Error message (if applicable): The user interface is having trouble communicating with the extension. Try refreshing the current window and try again.
Please paste the error message below:
{
"service": "offscreen-dom-page"
}
....
Link to Playbook or Autobook (if applicable):
Hi Octavio,
From the error message it looks like your browser may be overloaded. May I ask when exactly you see this error message, when running a playbook or just right when opening the extension?
Do you happen to have many extensions running in your browser? We’ve seen cases when some other extensions are interferring with Bardeen. To solve this we advise creating a clean Chrome profile and running Bardeen there to get a fresh environment. Would you be able to try?
Looking forward to your reply.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hello Victoria…
Thank you for getting back to me so quickly.
The issue happens just after the scrapping has ended, when I try to download the file.
I have made a video for you.
El coche eléctrico MAB está listo para funcionar en IKN - Natura Hoy - 6 September 2024 - Watch Video
Best regards.
Hi Octavio,
Thank you for the video! I was trying to reproduce the problem myself, but could not. The results are being downloaded instantly. I tried downloading from your playbook, but it appears to be deleted by now. Can you please try with any other playbook and see if the issue persists? Alternatively to downloading results, I can suggest you use google sheets integration as immediate solution.
Please let me know if the same issue persists for your other playbooks.
Looking forward to your reply.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi Octavio,
I also checked with our developers and they advise you to update your browser too. Could you please try? It could be possible that your browser doesn’t support offscreen-dom.
Thank you,
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community