Refund me please?

I’ve left countless messages. Your product doesn’t work. Your tech support doesn’t respond. It’s useless!
Please refund me as requested?

Hello? Please can someone respond? @ivan ??

@andre thanks for your patience. To what email did you send the request?

While I’m sorry to see you go, I’ve canceled your subscription and refunded your latest payment. You will receive a receipt shortly.

If you’d like to give us another chance, I can have someone on the team help you get set up.

Thanks,
Lucy

Hi Lucy

Thank you for the reply, and sorry to copy everyone in, it’s just that I’ve had zero response to your help chat, and there is no other way to submit a ticket or request any assistance. An email address might be useful for clients such as myself to reach you as your support documents are not very effective and don’t generally relate perfectly to the UI that you are currently running in your google browser app.

You are welcome to contact me via email to get someone to assist with my queries, and if these are resolved I will gladly reinstate my subscription, but until there is actually evidence that the product works as advertised and there is support for it I am not interested.

Hi Lucy

That’s the point, you make it virtually impossible for anyone to contact you as there is no published support email address or link so the only options one is left with is your chat which is useless as there is no chatbot and nobody monitoring it.

Hi Andre, I apologize for missing the chat for this!

Our direct contact mechanisms are support@bardeen.ai or opening a topic, like you did here.

I’m happy to extend my help on anything else.

Hi Lucy

That’s the point, you make it virtually impossible for anyone to contact you as there is no published support email address or link so the only options one is left with is your chat which is useless as there is no chatbot and nobody monitoring it.

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Hi Artur

You make an interesting point here, there could be a gap we can definitely improve. We’re renovating our website and can make it easier to reach and see which are our support channels.

We have our community open to post as well as the support email channel. These are the main channels.

Regarding the DM’s, don’t get me wrong I have no issues answering the questions or chatting on DM’s, but they are not the main channels to deal with Issues and can take longer to be seen.

I did share this with Andre when we chatted if we want to share everything, transparently.

Once again, I’m sorry about this delay and I’m happy to offer my help advising on a call to walk though your Bardeen automations or find use-cases!

FWIW, the support email is listed publicly here: Contact us | Bardeen

Thank you, Chris Viglietta has emailed me and I will set up a call with him to discuss.

Regards,

My name is Andre, not Artur.

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Andre van Aarde | t: +27 78 191 0903 | e: andre@rushsports.co.za | w: www.rushsports.co.za