Apollo is not working

I tried to set an automation with Apollo to enrich a google sheet, following the video tutorial on youtube.

However they are telling me that I have not enough credits and Apollo fails to people/match.

I had the API key on Apollo’s website and set it as a master key just like in the video.

I paid for the premium subscription yesterday so I don’t think I am out of credits.

Error message (if aplicable):

Please paste the error message below:

Apollo failed to people/match: You are out of credits! <a
onclick='close_alert'>Upgrade your plan</a> to increase your number
of export credits. (422) A request to the service API failed. Please
check the error details
How to get Bardeen error messages?

Bardeen usually provides error messages. These help us solve the issue faster. You can check them by:

  1. Opening Bardeen extension
  2. On the right top corner, next to your profile image👤, you’ll find an icon for history: :file_cabinet:. Click it.
  3. Then check the Errors tab. Copy the relevant bug to your case
    (Ex: if you ran a salesforce automation, copy the salesforce issue).:point_down:

Steps to reproduce this issue:

Please provide a detailed account of the steps taken to encounter the issue. Where did you start? What actions did you perform? Where did you encounter the error?

Ex: I pinned this salesforce automation to my app, connected salesforce and then ran it over this linkedin profile. I received the error message and have been unable to resolve it.

Bardeen version: ____

:information_source: How to check the Bardeen version: right click on your Bardeen extension > Click on Manage Extension > Copy the extension version number.

Link to Playbook or Autobook (if applicable):

Ex: https://www.bardeen.ai/playbooks/create-a-salesforce-contact-from-a-linkedin-profile

:movie_camera:Video recording or screenshots (optional, but recommended):

(Upload your files here)

You can also embedd a loom video or gif.

Hi Jules,

I’m sorry to hear that you’ve been experiencing issues with this playbook. We’ve reported the issue to our engineers and are currently looking into this. We understand the frustration this may be causing and will keep you updated.

Hi @julesflechet ,

The error message on credits refers to your credits on Apollo. You’ll need to sort that out on Apollo for this playbook to work. Let us know if you still face issues once that is resolved.