Hi
I just logged into Bardeen and all my Playbooks are no longer visible. An error message is appearing at the bottom of my screen saying as follows:
“The playbook you’re trying to execute cannot be adapted to the most recent version of Bardeen. It will continue working for now, but it might break in the future. It is recommended to rebuild it.”
This appeared as soon as I logged in (not when trying to run a playbook).
Thanks Victoria. I look forward to hearing from you. At the moment, I’m effectively frozen out of using all my playbooks from what I can see.
Thanks
Nick
Hi Nick,
Our sincerest apologies for this problem. Our engineers are working on the fix as we speak. But I’m afraid that adding a fix will require a release through Chrome store. I am trying to get ETA for you.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi Victoria
Thanks for the prompt attention and update - much appreciated. I guess this is not just a problem for me then and is impacting the broader user base?
Nick
Hey Nick,
We pushed the fix already, in should be available in the store any day now.
Artem.
Hi Victoria
I have an update on the issue:
I have always previously used Bardeen via Microsoft Edge (as when I first started I couldn’t get it to work on Chrome). So the issue I reported was in an Edge browser. Then when you mentioned needing a Chrome Store update, that made me think about testing using Chrome again. I signed in using Chrome and it all worked fine. The issue appears to be specific to Edge. So from my perspective, I’m OK now to just use Chrome. However, do let me know if you fix the Edge issue and I will be happy to help you test it.
Thanks
Nick
Thanks Artem. This works for me in Chrome now (which is fine for me). There’s still a problem in Edge though, just in case you have other users accessing from Edge.
Cheers
Nick
Hi Nick,
We appreciate you getting back to us with this clarification. Indeed we have this issue as a bug to fix, yet I do not see anyone else reporting the same and that makes me believe the issue is highly isolated. Now I got a clue that it’s only for Edge users and we don’t have many of those.
Happy to know that you are unblocked! Still I am tracking the updates and as soon as there’s a release, I will be the one to inform you here.
Have a good day ahead!
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi Nick,
I’m happy to inform you that updated version has just been published in Chrome Store. You can update the extension and go back to your usual browser.
Please let us know if you see anything wrong with it.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi Victoria
All working now. Thanks to all your team for the quick resolution!
Nick
Thank you Nick for checking it for us!
Let me know if you need any other help with your automations.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
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