Hi,
I attach a video explaining where the problem is:
https://komododecks.com/recordings/NfgYjfxKuRAvpevaWt19
TL;DR The “Update Airtable” is not working anymore, it worked during months but now it ask me to map all the fields to solve the issue. If not, i cannot save the Playbook and I cannot use it anymore.
Please fix it and let me know because this automation worked during months and now it doesn’t work.
Hello,
Our apologies for this inconvenience. I am escalating the issue to our developers for checking. Could you please share a link of your playbook so I could add it to the ticket? To get a link of your playbook, please follow instructions provided here: https://support.bardeen.ai/hc/en-us/articles/28821486098957-Where-can-I-find-the-playbook-link
Looking forward to your reply.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi,
I should edit the playbook to save it (with the error I cannot share the playbook to get the link because it is a draft).
The link is this one: Update Contact table in Airtable | Bardeen Community Playbook
But now the function to update in Airtable is not configured but you can see the error.
Thank you! I have added your playbook to the ticket. As soon as our engineers check it, I will inform you here.
Apologies for the inconvenience.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi Beatriz,
It appears that our engineers are already working on the fix for this issue, but it may take some time to release it. In order to unblock you, we would like to suggest a workaround. Please try running a playbook as you shared it with me - without actual mapping in builder, but with “Ask me every time” argument. When you run this playbook, it will ask you for the airtable which you can “Save for later”. This way it should work until we have a fix.
Please try running this playbook: https://www.bardeen.ai/playbook/community/Update-Contact-table-in-Airtable-8IyPTJjqnJXY9KmYW9
I hope this helps as a temporary fix.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
ok, please let me know when it is fixed. I have to do this process a lot of times every day and I cannot spend this time manually.
Hi, how is it going? Do you have any deadline estimation?
Hello, the issue has been fixed and will be included in the next release. We can not tell the exact date because it depends on Google Chrome Store reviewing and approving it. We expect it to be out and available to everyone within a week.
Sorry for the inconvenience.
Artem.
still not working right? I tried but it seems to be not fixed.
We are pushing the fix today. Pending approval from Google Chrome Store.
Hello,
A new version of Bardeen extension is now available. Please update your extension following this guide and test your playbooks. In case if any problem persists, please let us know!
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community