Playbook locked up

[jsmartz]

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Description of the issue:

in the TEAM playbook screen, you cannot open the builder, share or delete, copy, duplicate Autobooks. I think it has to do with the extremely long URL. I was able to move autobooks from my space to the team space to edit and not able to do that now. I have uninstalled and installed the Bardeen app twice but thats not working.

For example: I tried to run a Salesforce automation to create contacts from LinkedIn, but encountered an error. The automation was unsuccessful.

Error message (if aplicable):

Please paste the error message below:

{
  "clientErrorCode": "Salesforce get profile: UnexpectedErrorPayload (403)",
  "userHint": "A request to the service API failed. Please check the error details",
  "trackError": "default",
  "clientErrorHistory": [
   ....

How to get Bardeen error messages?

Bardeen usually provides error messages. These help us solve the issue faster. You can check them by:

1. Opening Bardeen extension
2. On the right top corner, next to your profile image👤, you’ll find an icon for history: . Click it.
3. Then check the Errors tab. Copy the relevant bug to your case
   (Ex: if you ran a salesforce automation, copy the salesforce issue).

Steps to reproduce this issue:

Please provide a detailed account of the steps taken to encounter the issue. Where did you start? What actions did you perform? Where did you encounter the error?

Ex: I pinned this salesforce automation to my app, connected salesforce and then ran it over this linkedin profile. I received the error message and have been unable to resolve it.

Bardeen version: ____

How to check the Bardeen version: right click on your Bardeen extension > Click on Manage Extension > Copy the extension version number.

Link to Playbook or Autobook (if applicable):

Ex: https://www.bardeen.ai/playbooks/create-a-salesforce-contact-from-a-linkedin-profile

Video recording or screenshots (optional, but recommended):

(Upload your files here)

You can also embedd a loom video or gif.

[Bardeeni]

Hi John!

Thanks for reporting this issue. I am escalating to the product team and will circle back with updates. Appreciate your patience while we get this resolved.

Cheers,
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[Bardeeni]

Hi John!

Just circling back with an update. We are close to resolving the issue and hope to have it in the upcming release. I will provide an update with when that version of Bardeen will be available. As a thank you for your patience, I have added 500 credits to your account.

Cheers,
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[Bardeeni]

Hi John,

Great news ! The problem you encountered previously is now fixed in our latest version of Bardeen - 2.46.

Please try updating your version of Bardeen and let me know if you’re still facing the same issue.

Here’s how you can update your version of Bardeen:

1. Open the Google Chrome browser.
2. Navigate to your extensions page by either:
   ◦ Opening a new tab and typing chrome://extensions into the address bar.
   ◦ Clicking on the three-dot icon at the top right corner of the browser, selecting “More tools,” and then “Extensions”.
3. Enable “Developer mode” by toggling the switch in the top-right corner of the extensions page.
4. Once Developer mode is enabled, additional options will appear on the page. Look for the Bardeen extension, Click Details and click the “Update” button.
   This will force Chrome to download and install any available updates for Bardeen.

Cheers,
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[jsmartz]

I am in developer mode and it appears I have the 2.46 version installed now.

I still have the same issue in that the long URL seems to be problematic.

I have activated and deactivated the Autobook.

I have also tried to resize the tab. See screen shots below.

I believe this is still an open issue using 2.46 in developer mode.

I have decreased the size of the tab inside of Bardeen

[Bardeeni]

Hi John,

I’m sorry to hear that! Let me circle back with engineering and see what else we can do. Appreciate your patience.

Thanks,
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[Bardeeni]

Hi John,

Circling back again as the problem you encountered previously is now fixed in our latest version of Bardeen - 2.48.

Please try updating your version of Bardeen and let me know if you’re still facing the same issue.

Here’s how you can update your version of Bardeen:

1. Open the Google Chrome browser.
2. Navigate to your extensions page by either:
   ◦ Opening a new tab and typing chrome://extensions into the address bar.
   ◦ Clicking on the three-dot icon at the top right corner of the browser, selecting “More tools,” and then “Extensions”.
3. Enable “Developer mode” by toggling the switch in the top-right corner of the extensions page.
4. Once Developer mode is enabled, additional options will appear on the page. Look for the Bardeen extension, Click Details and click the “Update” button.
   This will force Chrome to download and install any available updates for Bardeen.

Cheers,
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[jsmartz]

Hey Lucy,

I have deleted and reinstalled the Bardeen extension and can confirm I have installed 2.48.0. Developer Mode is on. See Screen shots. And I was able to delete the problem playbook. Consider this case closed. Great work.

[Bardeeni]

I’m glad to hear that it’s been resolved! Aside from this issue, his are things going for you? Any other automations we can help you get set up?

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[jsmartz]

You guys are fantastic given I’m a small fry customer. Great on you guys!!!

Bravo. I am moving into the evangelist level of customer due to you guys sticking to this small issue. Appreciate you guys addressing it.

JS

[Bardeeni]

We are so happy to hear that! Would love if you could share a Chrome store review (here). Your experience and satisfaction are our top priorities, and we are committed to providing you with the support you need.

Cheers!
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[jsmartz]

Happy to provide a stellar review. Appreciate the support. I will send over a loom for one of my Playbooks acting up. coming soon on a different email thread.

JS

[Bardeeni]

Sounds good. Will keep an eye out for it and mark this ticket as solved. BTW, if you send over a screenshot of your review, I will provide 500 credits to your account

Have a great weekend!
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[jsmartz]

Thanks for all your help. I am working through a problem playbook now. I decided to start from scratch with a new scraper to see if I can isolate the issue. I will be sending a Loom video over if I can’t figure it out and point out in the scraper steps what is Not happening.

JS

[Bardeeni]

Hi John,

Thank you so much for this awesome review and for being a Bardeen champion! We have added 500 credits to your account. Happy automating!

Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community

[jsmartz]

I have a new issue, do I need to get a new ticket?

I am using an auto-book and I am getting a field “cut off” as I don’t know how to go in and do the advanced portion of “looking for the right tag” in the code and manually telling Bardeen to scrape the entire text box.

I am getting a field cut off that I need for my workflow- see Loom. Ideally, In the scraping, I need some help to ensure I get the entire contents of the text box. I think the solution is going into the advanced uses and telling Bardeen to scrape the entire text box.

Ideally, I could keep the formatting as well in the scraping.

Ideas?

JS

(4) Account Executive Acquisition | Skillsoft | LinkedIn - 8 April 2024

loom.com

[Bardeeni]

Hi John,

I’ve opened a new ticket and will close this one out.

Thanks!
Lucy

Customer Support - bardeen.ai
Explore | @bardeenai | Bardeen Community