Hello! I’ve faced the following issue: when I run the playbook, I receive the following error - “Requests seem to be blocked by the unknown access gateway. Check with your system administrator to allow traffic to api.prod.bardeen.ai”
What happened and how can it be fixed?
Hi,
It looks like your network or security system is blocking requests to api.prod.bardeen.ai, which is needed for Bardeen to function properly. This is likely due to firewall, VPN, proxy, or security settings in your organization or browser.
Here’s how to fix it:
Check Firewall & Proxy Settings – Ensure that traffic to api.prod.bardeen.ai is allowed.
Try a Different Network – If possible, test on another network (e.g., mobile hotspot) to see if the issue persists.
Disable VPN or Security Extensions – Some VPNs and browser security extensions may interfere with API requests.
Contact Your System Administrator – If you’re on a company-managed network, they may need to whitelist api.prod.bardeen.ai.
Let me know if any of these steps help or if you need further assistance!
Best,
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
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