Dear Support Team,
Last week, when I was exporting data to a table, I encountered an issue with one Playbook. Bardeen showed a message saying I needed to review the settings for this operation due to a Bardeen update and wouldn’t allow me to proceed without doing so. The app suggested copying the Playbook settings, which I did.
After that, I checked all my other Playbooks, and there were no similar problems. I didn’t use Bardeen again after that.
Now, when I log into Bardeen, I can only see the Playbook I copied earlier, and the rest are gone.
Could you please investigate what happened and see if it’s possible to restore all the Playbooks I had in my account? It would be very time-consuming to recreate them manually.
Thank you for your assistance!
Hello,
I will reach out to our engineers reporting the problem. Could you please let me know if you tried logging out and logging back in? Please let me know.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Sure did that. Tried from different computers.
Thanks! I would like to provide a small update - our engineers are already checking the case.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hello,
We could not find any other playbooks for your account. Although we see that there are 3 accounts for different emails but all of them are named THOR autocenter. Could you please check if your playbooks could reside in any other accounts?
Looking forward to your reply.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hello,
Yes, checking was the first step I took as I though maybe I saved copies in other accounts by any chance. But unfortunately…
Only this account is only used by one colleague, and all the Playbooks were here and names started with “CTRL …”.
We had written instructions for each playbook scenario, so we still have links to the Playbooks, but they appear to be deleted when I open link.
Could you please verify the status of this Playbook and assist us in recovering it if possible?
Here is one of the links:
https://www.bardeen.ai/playbook/community/CTRL-FTZ-(from-Fakturaoversigt)-SB7YdCi9zcN0QmNAxw
Hello,
I checked with our engineers and confirmed that we can restore the playbooks for you. Do you have a list of playbooks links?
Looking forward to your reply.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Thank you! I have sent request to our engineers, we will let you know when playbooks are restored.
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community
Hi there,
We have restored the playbooks you listed. We will also keep investigating the possible causes for the issue!
Let us know if you have any other questions!
Victoria
Customer Support - bardeen.ai
Knowledge Base https://support.bardeen.ai/hc/en-us
Explore | @bardeenai | Bardeen Community