Keep autobook, but need to change connected account email

🏁 Getting started.
1

I have an older email conected to some auto-playbooks i created with bardeen. I can not access the old email. I am trying to upgrade back to pro and i cant change accounts. any suggestions?

2

Thanks for reaching out! I would be happy to help. Can you please email the old email address to support@bardeen.ai so we can get that processed for you?

Best,
Lucy

Customer Support - bardeen.ai
Knowledge Base https://www.bardeen.ai/tutorials
Explore | @bardeenai | Bardeen Community

3

Hi, yes the old email is ty@microsponsorme.com

4

Do you need anything else?

On Fri, May 17, 2024 at 1:07 PM Ty Bailey tbaileyxi@gmail.com wrote:

Hi, yes the old email is ty@microsponsorme.com

5

Hello- we were not able to find an account under that email. Could it be under another email?

Thanks,
Lucy

Customer Support - bardeen.ai
Knowledge Base https://www.bardeen.ai/tutorials
Explore | @bardeenai | Bardeen Community

6

did that help?

On Fri, May 17, 2024 at 1:39 PM Ty Bailey tbaileyxi@gmail.com wrote:

See screenshot?

7

???

On Fri, May 17, 2024 at 1:58 PM Ty Bailey tbaileyxi@gmail.com wrote:

did that help?

On Fri, May 17, 2024 at 1:39 PM Ty Bailey tbaileyxi@gmail.com wrote:

See screenshot?

8

Hi - what am I missing here?? You went offline?

On Fri, May 17, 2024 at 2:54 PM Ty Bailey tbaileyxi@gmail.com wrote:

???

On Fri, May 17, 2024 at 1:58 PM Ty Bailey tbaileyxi@gmail.com wrote:

did that help?

On Fri, May 17, 2024 at 1:39 PM Ty Bailey tbaileyxi@gmail.com wrote:

See screenshot?

9

Lucy??!

On Fri, May 17, 2024 at 3:31 PM Ty Bailey tbaileyxi@gmail.com wrote:

Hi - what am I missing here?? You went offline?

On Fri, May 17, 2024 at 2:54 PM Ty Bailey tbaileyxi@gmail.com wrote:

???

On Fri, May 17, 2024 at 1:58 PM Ty Bailey tbaileyxi@gmail.com wrote:

did that help?

On Fri, May 17, 2024 at 1:39 PM Ty Bailey tbaileyxi@gmail.com wrote:

See screenshot?

10

Hi - MY MISTAKE!!!

the email address is ty@microspsorme.me

see.ME versus .com…still needs to be moved to tbaileyxi@gmail.com if possible

THANK YOU AND SORRY!!!

On Sat, May 18, 2024 at 3:57 PM Ty Bailey tbaileyxi@gmail.com wrote:

Lucy??!

On Fri, May 17, 2024 at 3:31 PM Ty Bailey tbaileyxi@gmail.com wrote:

Hi - what am I missing here?? You went offline?

On Fri, May 17, 2024 at 2:54 PM Ty Bailey tbaileyxi@gmail.com wrote:

???

On Fri, May 17, 2024 at 1:58 PM Ty Bailey tbaileyxi@gmail.com wrote:

did that help?

On Fri, May 17, 2024 at 1:39 PM Ty Bailey tbaileyxi@gmail.com wrote:

See screenshot?

11

Hi Ty,

I was able to successfully move your playbooks to tbaileyxi@gmail.com. Please confirm that you can see them on your end.

Cheers,
Lucy

Customer Support - bardeen.ai
Knowledge Base https://www.bardeen.ai/tutorials
Explore | @bardeenai | Bardeen Community

12

Thank you so much and i apologize for the mistake on my end.

What about the connected sheets? O my old account i cant tell which google sheets and connected accounts - was connected?

13

Hi Ty,

You would need to re-connect all your apps. Here is a tutorial. https://www.bardeen.ai/tutorials/connecting-apps

Thanks,
Lucy

Customer Support - bardeen.ai
Knowledge Base https://www.bardeen.ai/tutorials
Explore | @bardeenai | Bardeen Community